support@sprkly.app. We reply within one business day. You can also use the form on the support page.
To get help fast, include
- The email address on your sprkly account
- What you were doing (e.g. "scheduling a TikTok video post")
- Any error message you saw — for failed posts, the failure reason shown on the Schedule page
- A screenshot if it's a visual issue
Common quick answers
- Instagram/Threads/Facebook won't connect → see How do I connect my social accounts? for what each account needs.
- Post failed → see Why did my post fail?
- Billing question → see How the free trial and billing work
- Want a hand setting up? → email support@sprkly.app and we'll walk you through it.