[email protected] — we reply within 24 hours. You can also use the form on the support page.
To get help fast, include
- The email address on your Sprkly account
- What you were doing (e.g. "scheduling a TikTok video post")
- Any error message you saw — for failed posts, the failure reason shown on the Schedule page
- A screenshot if it's a visual issue
Common quick answers
- Instagram/Threads/Facebook won't connect → these are in whitelist mode during Meta review; email us and we'll enable your account within a day.
- Post failed → see Why did my post fail?
- Billing question → see How the free trial and billing work
- Founding offer / onboarding call → email [email protected] and we'll schedule it.